Privacy Policy
Last Updated: 26/11/2025
Business Name: Emil AI
Business Address: 4 Bursaria Rise, Donvale, Victoria, Australia
Website: https://emil-ai.com/home
Contact Email: [email protected]
1. Introduction
Emil AI is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, website, and AI tools.
By accessing or using Emil AI, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following categories of information:
2.1 Personal Information
Name
Email address
Contact details
Payment information (processed securely through third-party providers)
2.2 User-Generated Data
User inputs submitted to our AI tools
Conversations and messages for service operation and improvement
Uploaded data or content
2.3 Automatically Collected Information
Device information
Usage logs
Interaction data within our platform
3. How We Use Your Information
We use your information for the following purposes:
Providing and delivering our AI services
Improving AI models, including training and quality assurance
Customer support and responding to inquiries
Marketing communications (with the ability to opt out)
Service analytics and performance optimization
Compliance with laws and regulations
We do not sell your personal data.
4. Legal Basis for Processing (GDPR-Compliant)
Where applicable (e.g., EU/UK users), we process data under the following legal bases:
Contractual necessity: To provide AI services
Legitimate interests: Service optimization and security
Consent: Marketing communications
Legal obligations: Compliance with applicable laws
5. Third-Party Service Providers
We share data only with trusted providers necessary to operate our services:
OpenAI — for AI processing and model interactions
Go High Level — for CRM, automation, and workflow management
These providers may process limited data on our behalf. They are required to follow strict data protection standards.
We do not share data with any additional third parties unless legally required.
6. Data Retention
We retain personal data until the user requests account deletion.
Upon account deletion:
Personal data is removed or anonymized
AI interaction data may be retained in anonymized form for model integrity and security
7. User Rights
You have the following rights regarding your data:
Right to request deletion of your personal information
Right to opt out of marketing communications
To exercise these rights, contact us at:
📧 [email protected]
8. International Data Transfers
We currently do not transfer data internationally beyond what is required for third-party service processing within their compliance frameworks (e.g., OpenAI’s secure systems).
No additional international data transfers are performed.
9. Security Measures
We take data protection seriously and use appropriate security measures, including:
Encryption of data in transit and storage
Restricted access controls
Secure communication protocols
Monitoring and protection against unauthorized access
However, no internet-based service can be 100% secure.
10. Children’s Privacy
Emil AI is not intended for individuals under 18.
We do not knowingly collect data from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy as needed.
Changes take effect when posted on our website.
We recommend reviewing this page periodically.
12. Contact Us
For questions, privacy concerns, or data requests, contact:
